Return & Refund Policy
You may return any item for a full refund for any reason, minus the cost of shipping, under the following conditions:
- The item is unused, unworn, and unwashed.
- No more than 30 days have passed since the date of purchase.
Should you need to make a return past 30 days or if the item has been worn, you'll receive only a 50 percent refund.
If the item is defective, we're happy to issue you a free replacement within 30 days of purchase.
Return and Refund Process
- Contact us within 30 days to request the refund.
- Once we confirm that you're eligible for a refund (full or partial), we'll let you know.
- You'll then ship the product back to us.
- Once we receive it and confirm that the product is unopened, we'll issue your refund. It may take up to 5 business days for your bank to process the payment to your account.
Replacement Process
- Contact us within 30 days to request the replacement.
- Once we confirm that you're eligible for a return, we'll let you know.
- You'll then ship the product back to us.
- Once we receive it and confirm that the product is defective, we'll send your new product. We know you need your post-surgical garments, so we'll rush the replacement at no extra charge.